Privacy policy
The short version: the site collects the minimum needed to reply to you and deliver work, none of it is ever sold, and your data stays yours.
The company
The Frosted Pixel is the trading name of Frosted Pixel Ltd, registered in England and Wales (Company No. 16247062). Frosted Pixel Ltd is the controller of the personal data described in this policy. You can reach the team at hello@thefrostedpixel.co.uk.
What is collected and why
- Enquiry details. Getting in touch shares your name, email address, company and anything you choose to say about your business, held so the team can reply and prepare for a call. Lawful basis: legitimate interests.
- Client information. During an engagement, the company holds the information needed to deliver it - contact details, project documentation and, where a build requires it, access to systems you authorise. Lawful basis: performance of a contract.
- Newsletter. Subscribing to field notes stores your email address until you unsubscribe. Lawful basis: consent, withdrawable at any time via the link in every email.
- Website analytics. The site does not currently run any analytics or tracking. If that changes, this page will be updated and you will be asked first.
Client data inside builds
Where a project involves your customer or business data, that data stays in your accounts and you remain its controller. A data processing agreement is put in place before any build that touches personal data, client data is never used to train AI models, and a human approval step is added anywhere data would leave your systems.
Who data is shared with
A small number of service providers keep the business running - hosting, email and accounting - each bound by their own data processing terms. Personal data is never sold, and never shared with anyone for their own marketing.
How long it is kept
Enquiries that do not become projects are deleted within 12 months. Client records are kept for 6 years after an engagement ends, in line with UK tax and contract requirements. Newsletter addresses are deleted promptly on unsubscribe.
Your rights
Under UK GDPR you can ask for a copy of your data, have it corrected or deleted, object to its processing, or have it restricted. Email hello@thefrostedpixel.co.uk and a response will come within one month. If you are unhappy with how your data is handled, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This site does not set any tracking or advertising cookies. It stores nothing beyond what it needs to work, and fonts and files are served from this site, not third parties. Your browser's own controls always take precedence.
Last updated: October 2026.